Customer service and corporate image
16th July 2009, Page 13
16th July 2009
Page 13

Page 13, 16th July 2009
— Customer service and corporate image
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A module focused on four key issues, including operator licensing and company image— what they are, why they are important and how the driver can affect them. It also highlights why customer service is so essential and how drivers can handle potentially difficult issues should they arise.
Other topics covered include the problem of illegal 'passengers', and explains the law through to the penalties for drivers, as well as what preventative steps can be taken to stop the stowaways.