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The telephone process was handled by a very correct and
18th December 2008, Page 74
18th December 2008
Page 74
Page 74, 18th December 2008
— The telephone process was handled by a very correct and
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polite Dutch speaker, but whose accent seemed to place him in a far-off call centre. There were several questions about the contents, and when we said glass, he would only accept it if the value was low because of the breakage risk. He wouldn't accept payment over the phone, saying the driver would sort it.
But, arriving four hours ahead of the 17:00 target, the driver knew nothing of this. After 10 minutes on the phone to his boss. he said that an invoice would be sent. Both the driver and his Sprinter were immaculately turned out in full UPS livery.
When the distinctive UPS van arrived at its destination, it had only missed the