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Customers demand to see OCRS figures
Page 7
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By Roanna Avison HAULIERS ARE being forced to hand over their Operator Compliance Risk Score (OCRS) to potential customers.
According to the Road Haulage Association (RHA), the Vosa scoring system for truck operators is being used by buyers that do not understand how the figure is determined.
The OCRS is a score designed to help Vosa target trucks on the road that are least likely to be compliant.
While Vosa does not share the information with anyone except the haulier concerned, the RBA believes a number of operators are coming under pressure from customers to reveal their score or risk losing the business.
Steve Biddle, head of technical services, adds that there is a robust 0-licensing system that ensures operator quality and compliance and publicises action against non-compliant operators — and that this should he what customers base their decisions on.
However, Geoff Dossetter, external affairs director at the Freight Transport Association, says it makes sense to work with those who have exemplary compliance records.
He adds :"Many customers of hauliers will run fleets themselves, and they know what the OCRS means."
But he admits that as headlamp aim issues are also included in the OCRS, they could skew an operator's score, and give a customer a false impression of its compliance record.