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To protect the licence
20th June 2002, Page 32
20th June 2002
Page 32
Page 32, 20th June 2002
— To protect the licence
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The operator must be a good "neighbour".
The operator should be in regular contact with the Traffic Area Office to establish if any complaints have been received.
41 The operator must take immediate steps to address complaints and talk to complainants.
al The operator must investigate complaints immediately and respond in writing to the IC so that his response is on record. This may avoid a Public Inquiry and ultimate loss of the licence.