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SETTING THE STANDARD

21st December 1995, Page 66
21st December 1995
Page 66
Page 66, 21st December 1995 — SETTING THE STANDARD
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Which of the following most accurately describes the problem?

Management sets the standards. If you wish to control acceptable. It is pretty clear that stealing from you is employees to report suspicion of theft by others to you. behaviour let your employees know what is, or is not, unacceptable. It is not so obvious that you require If that is the standard you demand of them, then you must say so.

You must also tell employees when their attendance or punctuality is unacceptable. Say that you expect high standards of attendance, but enforce the standard realistically and consistently. Similarly, let employees who are departing from your standards of workmanship know at an early stage that this is so, and demand improvement. Explain to them what standard you require,