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• Employees must have worked continuously for a firm for 26 weeks and must not have made a previous application for flexible working in the previous 12 months.
• Employees have the rights to apply to work flexibly, but can have their applicator refused in writing when there is a clear business reason for doing so. They can take a colleague to a hearing to discuss the application, they can appeal against the decision and also take their case to an employment tribunal in certain circumstances.
• Employers have the obligation to consider requests properly and to refuse the request only on business grounds. These grounds can include the request involving extra cost, the inability of the company to meet customer demand, and the fact that the request will have a detrimental effect on quality.
• The employee must make a request well in advance of when they want to work flexibly, and the employer must convene a meeting within 28 days of the request. The employer must give its decision in writing, within 14 days of the hearing and then the employee has a further 14 days in which to appeal and must be told of the appeal decision within 14 days.
BERR publishes a guide on how to deal witieduests for flexible working. See www.berr.gov. uldemploymentiemployment-legislation/employment-guidance/page35662.html