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A LESS TAXING TASK
Page 61
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The DVLA seems robe getting its act together on customer service. As well as an impressive turnaround on the digi-card, we've just ventured into cyberspace to retax the editorial bubble car. Anything that avoids having to queue in Sutton's delightful Post Office is welcome, so it was a pleasant surprise when our renewal form offered the opportunity to buy a new disc either on-line or by telephone. Apart from having the correct V11 form with a relicensing reference number. you also need to be on the Motor Insurance Database, which you will be unless you changed companies or details very recently, and to have an MoT certificate, if needed, of the new computerised type.
Currently, payment has to be by debit card, but the necessary legislative change to accept credit card payment is going through the system. There have been reports elsewhere about Swansea's computers being out of action, but we found the process to be simplicity itself, and the new disc hit the doormat after four days. You can get full details on the scheme from www.direct.gov.uk/taxdisc