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Volvo listens to customers
Page 67
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Customer influence is behind the changes to Volvo Trucks' online Truck Finder database. Kevin Swallow logs on to see the changes.
uicker,more detailed and more userfriendly is how Volvo Trucks describes the latest incarnation of its web-based Truck mder search engine.
More and more used truck customers are using the internct to identify potential trucks for purchase," says Peter Groome, director of Volvo UsedTrucks.
"At Volvo we've listened to our SIlleel CO■ohlr, customers and improved the Volvo 6.00^ ”En.t.
Truck Finder website to meet the Com changing needs and demands of rrA.
today's busy truck operators."
Fast and comprehensive
Once. a country is selected (the site is connected to 23 in Europe), the opening page reveals the number of vehicles available in each category, from 'tractor to'platform'. The site is swift and Volvo has added details when you bring up a specific vehicle:standard specification; service dates; when the vehicle returned to Volvo; and the number of previous owners.
Making contact
On the right of the vehicle information screen are the details of the dealership in question, including a direct number and contact name. The search option is broad enough to include body specifications, and you can compare highlighted trucks rather than flick backwards and forwards.
An alert system can be set to inform you via text or e-mail when any trucks meeting your criteria appear. • • www.volvotrucks.condtruckfinder