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MHS gets there quicker
Page 16
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• Specialist vehicle hire firm Municipal Hire Services (MHS) is achieving faster response times, greater customer satisfaction and fuel savings after installing Tracker's Communicator fleet management system in its field service and breakdown response vehicles. The firm—which supplies local authorities and other municipal bodies across the country with a variety of vehicles including those used for refuse collection, street cleansing, waste transport and highways maintenance—has had the system installed in 23 of its service engineers' vehicles for two years. These include units from 3.5-tonne vans up to 32twine recovery vehicles.
Steve White, facilities director at the company, says the improvements to response times and customer satisfaction stem from being able to dispatch the nearest engineer to a customer in the event of a problem like a breakdown. "We can obviously see straight away where the mobile vehicles are and which one can access a situation first," he says.
The fuels savings. meanwhile, come from better management control over the way vehicles are driven. "We haven't measured the saving, but we can see if an engineer leaves his vehicle idling for long periods or if he's been speeding," says White.
The firm also has the Tracker stolen vehicle recovery system fitted to over sixty of its 3,500strong hire fleet.
• Contact: 01895 455045 or see wwwtracker.co.uk