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Parcelforce says sorry for leaking customers' data
2nd July 2009, Page 11
2nd July 2009
Page 11
Page 11, 2nd July 2009
— Parcelforce says sorry for leaking customers' data
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COURIER ARM Parcelforce has apologised after it accidently leaked clients' personal information on the internet, owing to an error in its online mail tracking system.
On 18 June, the system failed for a "few" hours, allowing customers using the mail tracing programme to access other customers' data, including names and signatures.
A spokeswoman for the Royal Mail Group subsidiary says: The issue was identified and rectified as quickly as possible."
However, an Information Commissioner's Office (ICO) spokeswoman says: We wit be contacting Parcelforce to establish how this security breach occurred, and find out what steps it will be taking to ensure [it] cannot happen again,"