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T he call to Renault was answered automatically after two rings,
4th March 2004, Page 61
4th March 2004
Page 61
Page 61, 4th March 2004
— T
he call to Renault was answered automatically after two rings,
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then by a human being after 10 seconds. The helpful lady had the whole process sorted within two minutes; 14 minutes after putting the phone down we were called back with an ETA of an hour. In fact the technician was on site just 25 minutes after that.
In conversation Smith confirmed the most common faults at this time of year: "Over the past couple of months it's been batteries and also suzies on tractors." Interestingly he was one of two technicians to menton problems with sliding suzie rails -which came as news to us. And heavy traffic doesn't help his job: "You can definitely get congestion on the M1 and M6 in the rush hour it can be tight."
Duration of initial call: 2min Time to arrive: 39min