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Customer service crown for Dragon
Page 53
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It proved to be third time lucky for the South Wales-based Iveco dealership Dragon Truck & Van when it was crowned winner of the Iveco Customer Service Distributor Award Programme.
The Iveco's 4Ward awards ceremony, held at the Hilton Metropole, Birmingham, is used to assess each dealer in its ability to deliver industry-leading levels of customer service to vehicle operators.
In the two previous years the dealership finished third. Jaime Powell, dealer principal, says: "Delivering the highest standards of customer service is at the heart of everything we do at Dragon, whether we are selling a new or used vehicle, supporting a customer through routine servicing or simply providing parts.
"We have a strategy to continually build on our successes year on year, and this award is a clear recognition on behalf of the entire Dragon Truck & Van team for all their hard work and commitment to supporting our customers," she adds. •