Improving
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the system
Here, we take a look at some of the issues in specifying and buying software, and round up some of the latest developments in IT for transport fleets
Words:Toby Clarke Buying software is not like buying ofice
supplies – in some ways, it is more like buying a vehicle, with all the issues of initial speciication, compliance, maintenance, training and upgrades.
Jason Francis, managing director of software irm Jaama, says that the irst part of the process is to: "Identify your team: who will be involved in the research, who will be involved in the selection process, who will be involved in the implementation, who will use the system and who will authorise the spend."
Once you have established this, the next step is to identify your requirements what you need [ITALS] the software to do and what you would like [ITALS] the software to do. "Be realistic," says Francis. "Software can do most things, but costs are usually related to the amount of functionality you require."
Building a relationship
It is important to establish whether the supplier can stay the course and provide the support you need throughout the life of the product.
Francis suggests that you select a potential list of suppliers based upon recommendations, supplier listings and web search, then invite them to demonstrate their software.
"Initially, give them an hour each and then draw up a shortlist of three," he adds.
Do the software suppliers have experience not just in the transport industry, but in a relevant part of the industry? What have their products done for similar irms – and can they back up their claims with veriiable facts?
Next, Francis suggests that you speak to the suppliers’ customers: "Ideally, visit a customer from each. Put together a list of questions covering the things that are important to you." Questions might include: