GREY AREAS
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CHECK WHAT’S INCLUDED Some issues will inevitably fall between the cracks of an R&M contract, leaving you with an unexpected bill. It is worth clarifying these up front. If they are not covered, and you want them to be, now is the time to negotiate.
Fluid top-ups: fluid-level checks and oil changes are included, but what about top-up oil between oil changes? Do you pay – and how much per litre? It’s the same for anti-freeze.
Fifth-wheels and drawbar couplings: does the contract include inspection, lubrication, repair or replacement of these couplings?
Although you regard the fifth-wheel as part of the truck, it might be outside the scope of the R&M contract.
Reduced Pollution Certificates (RPC) and Low Emissions Certificates (LEC): does the contract cover annual RPC/LEC tests?
Cracked windscreens: accident damage is excluded, but what about windscreens that crack even though the vehicle has not been involved in an accident?
Batteries: are replacement batteries included? Labour rates: what labour rate and parts discount level will be applied for work that falls outside the scope of the contract?