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Scania branches out to offer accident management service
Page 14
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By Brian Weathertey AS NEW TRUCK sales are winding down, Scania is stepping up its assault on the lucrative UK afterrnarket business with the launch of a full 'vehicle-recoveryto-vehicle-return' accident management service, along with its latest fixed-price repair scheme on 3-Series and 4-Series trucks.
The accident management service is aimed particularly at small-tomedium-sized fleet operators that lack the in-house resources to handle the fall-out from a vehicle accident, and rely heavily on their insurers to see the process through.
The nationwide service will operate alongside the Swedish truckmaker's Scania Assistance emer gency service, and will be provided through its UK network of 92 workshops and service centres, which includes seven specialist bodywork and repair sites with full access to chassis straightening equipment. Scania aftersales director James Armstrong says: "It originated from discussions with major insurers such as Norwich Union, which were interested to see if a vehicle manufacturer's network could provide full accident management solutions to their clients — and we could." However, he stresses that the service is also open to operators that run other makes.
CM understands that Scania is in discussions with a major light commercial vehicle manufacturer to provide accident management for it, too.
• Scania's Fixed Price Repairs scheme will cover all parts, labour and consumables for a wide range of conunon repairs on Scania G, P. R, 4and 3-Series trucks. Under the scheme, a number of special promotional offers will be running until June 2009.