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RRRA accreditation scheme
Page 36
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• The Road Rescue Recovery Association believes it knows the way forward: "We have got to go back to a controlled free market," says RRRA chief executive Mike Eagles. But we need standards and there should be accreditation."
Its suggestion, backed by the Department of Transport and the Home Office, is designed to stop hauliers being overcharged by breakdown operators on police contracts. Police forces will be encouraged to support accredited operators, which will be inspected at least once a year by the MIRA.
"The scheme has teeth," says Eagles. "If the customer feels short-changed in terms of charges or damage to property, he will have redress. We need to be open, If there's an allegation [against an RRRA member] it will be independently investigated by auditors."
Members of the scheme can be suspended if they do not adhere to a code of practice covering working procedures, quality of service and, vitally, fees. The customers of recovery operators will not have any extra costs associated with the scheme," Eagles promises. "ISO-accredited operators will save 1400-£1,000 a year on inspection fees for ISO [under the RRRA scheme]."