1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164 
Code to help uneasy riders
29th March 1990, Page 21
29th March 1990
Page 21
Page 21, 29th March 1990
— Code to help uneasy riders
Close
Noticed an error?
If you've noticed an error in this article please click here to report it so we can fix it.
If you've noticed an error in this article please click here to report it so we can fix it.
• A code of practice for dealing with bus passenger complaints is to be developed by the Bus and Coach Council and the Department of Transport.
The BCC says that many passengers are confused about where to direct complaints about services, shelters, stations and various other aspects of bus operations.
"Where the problem is outside the operator's control we want to be helpful in directing them to the appropriate person," says BCC directorgeneral Veronica Palmer. The National Federation of Bus Users has also called for a wellpublicised complaints system, backed up by statutory standards of quality.