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Service in the frame

29th October 1998, Page 34
29th October 1998
Page 34
Page 34, 29th October 1998 — Service in the frame
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EDere ore two smart chaps—they're not the sort to miss a window of opportunity. When John Pyatt (on the left), director of Criftall Windows, needed to get three frame systems to the University of Yale in Orange, Connecticut, by the next day, his company contacted express parcel carrier ANC Braintree, with which it has been working with for some years. There was no time to lose, so ANC's sales manager Paul Oliver (on the right) swung into action. In the blink of an eye he was on a flight out to the US, carrying the frames as hand luggage. Result: satisfied customers all round. As John Pyatt says: "Although many companies pride themselves on good customer service, it is not often they go this far to prove it."