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Every driver receives at least one day's training each year.
Page 32
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Roger Burton uses tacho data and information about how efficiently each person is driving in order to decide what form the training needs to take.
If they are involved in an accident, the driver is interviewed by Burton to try to find out the cause and see if training would cut the risk of it happening again.
When a new driver starts, he is trained in how we want the daily checks done and how they should proceed with paperwork," says Chamberlain.
He adds that despite meeting the objectives of the new Driver Certificate of Professional Competence (CPC), which was introduced in September, training delivery will still have to change.
We spend quite a lot of money on training and now have to spend more to get what's already being done in a form that covers the official CPC bit."