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CASE STUDY WINCANTON
Page 46
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Wincanton has looked at EAP schemes but, says group health and safety manager Sean Cusack. they are expensive to run. and Wincanton's in-house systems seemed to work well enough.
Managers are trained to recognise early signs of stress, and will refer workers to HR/occupational health who can arrange practical help with problems, counselling or arrange compassionate leave. "If someone has an acute emotional problem, then we offer six counselling sessions," says Cusack. "Apparently, for most people six is enough to take them through the worst of it; if they need more than this then they require the kind of long-term care the medical profession can provide."
All support is confidential, although if someone faces divorce, or alcohol problems, they can be unofficially mentored. "We buddy people up with someone who has been through the same thing," says Cusack. "We haven't seen stress get worse because of the recession. but I think that's because this is already such a high-pressure industry. But good firms need good processes. It's important to have a culture where people can admit to having problems."