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esearch consultant Partnership Sourcing (PSL) interviewed a cross-section of drivers
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for a report commissioned by the HSE to discover what they thought the dangers were on customers' sites and how they could he addressed. PSL then created 18 recommendations for the HSE to follow up and publicise.
Carol Grainger, HSE hazards and technical poky manager, says:"Perhaps the most striking, and yet disappointing, point to emerge is the lack of communication between the drivers' companies and the owners of the sites being visited, even though it is a requirement of the Management of Health and Safety at Work Regulations 1999.
"It seems that many of the problems encountered could be mitigated by the parties involved talking to one another—and this is one of the messages we will be promoting in the months to come."
The recommendations published in PSL's report were:
Driving off
Promote procedures to ensure that loading is complete and that it is safe to leave.
Visibility
Promote the wearing of highvisibility jackets, which drivers consider highly effective in helping them to be seen (see next week for a hi-vis review).
Access to site
Highlight to customers some of the issues mill that make access difficult or dangerous and ways they can mitigate the risks.
Customer awareness
Demonstrate best practice in customer awareness and general procedures by publicising case studies to large organisations.
Reversing
Raise awareness to customers and drivers of the dangers associated with reversing. Investigate the provision of cameras on the rear of trucks to improve visibility when reversing.
Lighting
Raise awareness that sufficient lighting should be provided for nighttime deliveries and that it should not be positioned in a way that dazzles drivers.
Knowledge management
Emphasise the benefits of structured feedback and passing on knowledge. Promote the fact that experienced drivers will park safely and familiarise themselves with a new site before entering.
Training
Encourage appropriate training or awareness for those involved in banking or guiding vehicles.
Manual handling
Raise customer awareness of the difficulties associated with carrying large or heavy packages
Parking on the public highway
Promote the dangers and difficulties experienced by delivery drivers when having to stop on the public highway to load or unload.
Segregation of pedestrians
Promote awareness of the dangers to pedestrians from vehicles delivering goods.
Safe loads
Promote guidance for ensuring loads are safe and secure, together with clarification of responsibility.
Building and temporary sites
Promote awareness of the dangers that delivery drivers are exposed to on building and temporary sites.
Signposting
Publicise good practice in signposting points of contact, delivery access points and hazards.
Mechanical operations
Reinforce the potential dangers of operating tail-lifts, detaching trailers and soon.
Forklift trucks
Highlight the safe operation and control of forklift trucks.
Public awareness
Promote public awareness of the limitations and differences of LGVs in such areas as manoeuvrability and fields of vision.
Schools
Promote awareness of the need to avoid deliveries, where possible, at times when children are arriving at or leaving school, together with the inherent dangers of parents parking nearby and of dark uniforms when visibility is poor.
According to the HSE, the ensuing compensation case was even more costly because of issues of liability between school governors and the construction company.
The school employed a different company after the accident and the HSE says: "The new firm installed muchimproved security fencing around the whole site. A temporary pedestrian walkway was installed, providing segregation between pedestrians, construction vehicles and other vehicles."