4th August 2005, Page 65
4th August 2005
Page 65

Page 65, 4th August 2005
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0 Ur Random Selection Saw Us Back On The Line
to the shared Volvo/Renault call centre at Rugby. but it was a dedicated Renault operator who picked up the call after three rings.A West Countryman with a sense of humour, he......
The Good News Is That, Overall, The Picture Has Improved
since last year. Most calls were answered after one ring and the slowest took just five -a reassuring statistic when you're sitting In a dead truck. Obviously the more......