4th August 2005, Page 61
4th August 2005
Page 61

Page 61, 4th August 2005
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Man
I n last years' test MAN was let down by the call handling procedure. No doubt backsides were kicked at Swindon — this year the phone was answered after one ring by the cheerful......
Couldn't Be Stranded In Crick. This Year, We Were A Bit...
Scania's helpline was the slowest to answer, taking five rings. But once the efficient female receptionist was an the case things really got going and the whole process was......