Check on dealers
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I No-warning checks on the ivality of service given to cusomers by Peugeot Talbot lealers are to be made by the 'ompany. Peugeot Talbot has enlisted the aid of staff engineers from the Automobile Association to carry out the checks. No fewer than 6,000 men and women will pose as customers.
This is believed to be the first time that a major UK light van and car manufacturer has used independent assessors to check on dealer standards.
The AA staff engineers will make two unannounced visits over the next 12 months to eeach of the 400-strong network of dealers to check the quality of repairs and servicing. They will report on the quality of workmanship on five completed vehicles.
Meanwhile, "test customers" will visit each dealer 12 times. They will be unknown to the dealer staff and will arrive without warning.
Dealers welcome the new scheme, says the company. A dealer scoring well in spotchecks will be rewarded with a cash bonus under the Peugeot Talbot Lion Standards Scheme, set up two years ago. Says director of parts and service Charles Greenland: "We wanted to reassure our customers that when we talk of improving standards of service, we mean what we say."