Better spares back-up wanted
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WHILE we hauliers have been experiencing a frustrating two years regarding the availability of newvehicles and the supply of spare parts, storekeepers have been telling us bluntly that we would be lucky if this or that part was available. On guarantee claims the British motor industry has had the audacity to pass the buck back to customers, whereas foreign firms consider after-sales service an important part of their sales drive. I shudder at the thought of British manufacturers having a monopoly in truck sales.
We have purchased among others,
three top-quality eight-wheeled tippers costing in the region of 1'14,000 each. When I say that guarantee repairs or adjustments should be made immediately, I'm told that they will have a look in four days' time... that they may or may not have the parts necessary. Alternatively, instructions are given by phone on how our mechanics could do the job.
It would be unwise of the powers that be to impose any import duty on heavy foreign vehicles — not only would this increase the complacency.
of British manufacturers but it would issue them with a "licence" to increase prices ad lib.
While I am not overjoyed to see the flow of foreign vehicles on our roads — the Datsuns and Volvos — they certainly know how to score goals away from home. My guess is that they will retain their position in the league for some time to come unless British manufacturers and staff decide to change their tune.
When British distributors are challenged they mention the cash needed to hold large stocks of spares. Ford, Leyland, Bedford and others should set up spares banks in central industrial areas within easy reach of airports and road and rail facilities.
For example, we required a rear gear carrier for an Albion Clydesdale last week and searched for three days before we got one, at Derby — a round trip of 580 miles by car.
Mr Ryder, no doubt, has a problem on his hands with British Leyland, I think the problem is that this firm has too many irons in the fire, and should follow the footsteps of many success ful competitors by making fewer models but increasing production. Finally, we all admire Foden, one of the few old-established engineering firms
making quality vehicles, but I think they must back up their product with
better after-sales service in the next year in order to avoid criticisms from, particularly, new customers.
R. WILSON N. A Wilson & Sons (Haulage) Ltd, Dunfermline